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Close the Home + Security App (do not leave it in the background), enter the iOS Settings menu, Home + Security App, Enable Home data
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Check on your smartphone that notifications for the Home + Security App are enabledNote: Some Android manufacturers limit the functionality of background apps to maximize battery life. This may prevent you from receiving Home + Security applicationsBy way of example, in this link you can find procedures https://dontkillmyapp.com/ (Legrand Netatmo Bticino is not responsible for the contents of this site)Finally, remember that even a poor Wi-Fi signal can cause problems with notifications.
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If your Classe 300 EOS doesn't ring durign a video door call, check that the silent mode is not active on you internal unit; it's indicated by the red led of call exclusion signaling powered fixed on.
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Personal data are stored in Legrand Netatmo Bticino Cloud
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When creating the account to use remote services Legrand Netatmo BTicino requires to communicate personal data such as name, surname, nationality and email. During normal use of products different data may be collected in order to improve the quality of product and service. All personal information are treated in respect of European Data Protection Regulation
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The red LED powered fixed ON on Classe 300EOS with Netatmo indicates that the Home + Security App is in audio / video connection with your system: someone response from smartphone to a video Home + Security call or autopoweron of the push-button panel / camera by smartphone.
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If pressing the touch button to open the lock the respective LED flashes repeatedly without controlling the lock, the safe lock mode is active on your Classe 300 EOS so the keys are active only if an audio / video connection is in progress between videophone and video external panel.To deactivate the safe lock mode: remove Classe 300 EOS from the wall bracket remove the green power supply terminal move the microswitch function safe lock on the back of the video Home + Security unit to the right position re-insert the green power supply terminal reposition the video door phone on the wall bracketThis operation must be carried out by an authorized person.
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When you activate the external keypad from Home + Security App, your smartphone's microphone is deactivated.After turning on the camera, you can enable your smartphone's microphone by clicking on the video image and then clicking on the microphone icon that initially appears to be barred.
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Classe 300 EOS does not require special programming of your router.In case of problems, try to disable the router firewall by referring to the instructions of the same
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To associate your connected video door entry unit, your Classe 300EOS with Netatmo and smartphone must be connected to the internet.
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