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No, it depends on the enviroment of your system, refer to the technical documentation supplied or available on the website http://www.homesystems-Legrandgroup.com
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The red led may means: MICROPHONE OFF, for example Classe300 EOS does not detect the Wake Word.
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Check to have correctly set right parameter of localization in the App .
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Problems with wireless can be caused by physical interference or the configuration of the Wi-Fi access point. In this article, we will first try to reduce all physical interference, then we will suggest some simple steps to troubleshoot the Wi-Fi access point.Reduce interferenceCheck the distance between the router and the EOS Class 300 (3m is the ideal distance).Walls and certain surfaces can absorb the wireless signal.If the connectivity problem is not resolved, you need to install a Wi-Fi repeater in the room where you want to install the product.It is preferable that Classe 300 EOS and the router are not:Behind a TV.Near an aquarium.In or under a metal object.Located in a closed cabinet.Close to a large number of cables and wires.Close to any wireless device.If you have one of these devices in your home, turn them off temporarily and see if the problem is solved:Laptops, tablets, etc.Wireless printers, speakers, and any other wireless devices.IP cameras.Microwave (when in use).Cordless phones.Basic access point configurationRestart the Wi-Fi router.If there are several Wi-Fi access points (repeater / booster / extender) in the network, be sure to set different names (SSID) for each access point.Then make sure that the Classe 300 EOS is set to connect to the access point with the strongest signal.To do this, go to the device settings menu (wheel) / Network.Advanced access point configurationFor the next steps, you will need to connect to the router configuration page. Refer to the user manual of the router.Try to update the router to the latest firmware version.Try to set a simpler Wi-Fi password, without special characters.Make sure that no MAC filter is enabled on the router (or verify that the Classe 300 EOS is on the white-list).Make sure that the access restriction (parental control, etc.) is disabled.Check if the router has a sleep function. If so, disable the functionDisable restriction of Wi-Fi channels (enable automatic selection) or select channels 1, 6 or 11.If your router is 5GHz compatible, check that 2.4Ghz is also enabled (Legrand Netatmo Bticino products can only connect to 2.4GHz networks).Try disabling 5GHz.Check if UPnP is enabled. It is recommended to use it.Try replacing the current DNS servers with Google's (Primary: 8.8.8.8 / Secondary: 8.8.4.4).
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To disassociate your Classe 300 EOS you will need to disable the skill of the connected product from the Alexa App
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To associate your account with the Classe 300 EOS, follow the wizard on the device display, or turn on the display, press Settings (wheel) / Amazon Alexa and follow the wizard
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Yes, you can check on the time line in the App
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The configuration of electric locks / activations or additional cameras must be performed directly on the Classe 300EOS video door entry unit; synchronization of the Home + Security app will happen automatically. For configuration: - From the main menu (wheel) select Advanced Setting / Door Entry / Enter the description of the function and the configuration address of the associated device
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The Home + Security for Classe 300EOS with Netatmo Android applications can be downloaded from Google Play.Starting from May 2020, some smartphone models are no longer certified by Google, therefore they no longer use Google Mobile services and consequently Google Play.Check if your Android smartphone model has the Google PlayStore.
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You can control all the smart home skill available on the installation.
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