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Open the Home + Security App and select "Install new products" from the settings. Follow the instructions.Make sure your smartphone is connected to a 2.4 GHz network. The EOS Class 300 is not compatible with 5 GHz networks.If you are using an iOS device and get the error "Cannot add an accessory", put the iOS device in airplane mode for more than 30 seconds, turn off airplane mode and restart the installation.If you are using an Android device, make sure you don't have any adblocker applications enabled on your device. If so, disable the adblocker app when installing the Classe 300 EOS.If you want to install the Classe 300 EOS on a Wi-Fi repeater:Make sure it does not have the same name (SSID) as the router.To check that the repeater is working correctly, try installing the Classe 300 EOS directly on the router (by changing the network that also the smartphone is connected).
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Problems with wireless can be caused by physical interference or the configuration of the Wi-Fi access point. In this article, we will first try to reduce all physical interference, then we will suggest some simple steps to troubleshoot the Wi-Fi access point.Reduce interferenceCheck the distance between the router and the EOS Class 300 (3m is the ideal distance).Walls and certain surfaces can absorb the wireless signal.If the connectivity problem is not resolved, you need to install a Wi-Fi repeater in the room where you want to install the product.It is preferable that Classe 300 EOS and the router are not:Behind a TV.Near an aquarium.In or under a metal object.Located in a closed cabinet.Close to a large number of cables and wires.Close to any wireless device.If you have one of these devices in your home, turn them off temporarily and see if the problem is solved:Laptops, tablets, etc.Wireless printers, speakers, and any other wireless devices.IP cameras.Microwave (when in use).Cordless phones.Basic access point configurationRestart the Wi-Fi router.If there are several Wi-Fi access points (repeater / booster / extender) in the network, be sure to set different names (SSID) for each access point.Then make sure that the Classe 300 EOS is set to connect to the access point with the strongest signal.To do this, access the following menu in the Home + Security app settings: Manage my home / Classe 300 EOS room / Classe 300 EOS / Configure network.Configuring the Advanced access pointFor the next steps, you will need to connect to the router configuration page. Refer to the user manual of the router.Try to update the router to the latest firmware version.Try to set a simpler Wi-Fi password, without special characters.Make sure that no MAC filter is enabled on the router (or verify that the Camera is on the white-list).Make sure that the access restriction (parental control, etc.) is disabled.Check if the router has a sleep function. If so, disable the functionDisable the restriction of Wi-Fi channels (enable automatic selection) or select channels 1, 6 or 11.If your router is 5GHz compatible, check that 2.4Ghz is also enabled (Legrand Netatmo Bticino products can only connect to 2.4GHz networks).Try disabling 5GHz.Check if UPnP is enabled. It is recommended to use it.Try replacing the current DNS servers with Google's (Primary: 8.8.8.8 / Secondary: 8.8.4.4).
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To disconnect Alexa from the EOS Classe 300 turn on the display and press on settings (wheel) / Amazon Alexa / Sign out
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The white led (i) on the left of the display means that NOTIFICATIONS are present such as answer machine messages or device updates, such as firmware updates.
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The yellow led means you have received Alexa NOTIFICATIONS. Say “Play my messages” or “What notifications do I have?” (Use the Do Not Disturb function in the Alexa App to disable).
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Classe 300 EOS is waiting to “hear” a keyword.(for example, “Alexa”) which triggers the active recording by the device.If no keywords are detected, the device continues to record sessions of a few seconds in a continuous loop. All this takes place locally in the device and nothing is sent to Legrand Netatmo Bticino or to third parties. Only if the keyword is detected, if enabled, the device begins to record and send the audio to Amazon. Data management (Privacy) is governed by the conditions reported on the Amazon.com website.Therefore, no processing of the voice recordings is carried out by Legrand Netatmo Bticino.
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To use the video door entry functions, simply install the Classe 300 EOS, configure it and power it.To use call forwarding on smartphones and access functions from the Home + Security App, you need to download the App (available for free on the Apple store and Play store), create an account or log in with an existing account and configure the App via the wizard.To use the Amazon Alexa functions you need to set up an Amazon account using the wizard.
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The communication between Classe 300 EOS and the App can be affected by:a) quality of the Wi-Fi signal;b) type of access contract to the home internet;c) configuration of the router.When one of these 3 elements does not conform with the specifications required for product operation, BTicino accepts no responsibility for any faults.
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You must use the dedicated mute button on your device
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Delay may be caused by internet connection performance problems or Wi-Fi disturbances.
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